South African Airways Flight Check-In and Boarding Procedures

 
 

SAA has check-in and boarding requirements in place so they can ensure your safety and depart time.

 

INTERNATIONAL CHECK-IN:

  • USA Flights - Passengers are required to check-in at least three ( 3 ) hours before departure of flight
  • All other International flights - Passengers are required to check-in at least two and a half ( 2½ ) hours before departure of flight      ( Irrespective of class of travel)
 
CURB-SIDE CHECK-IN:

SAA now offers a curb-side check-in facility for First Class passengers, Life Time Platinum members and Platinum card holders. First Class passengers may check their baggage as soon as they arrive at the curb-side check-in counter at OR Tambo International                 ( Departures Terminal), where the SAA staff are on hand to escort the passenger through a fast-track immigration channel, directly to the First Class Lounge.

For First Class, Life Time Platinum members and Platinum card passengers Curb-Side Check-In can also be used to

  • Update your reservation with your Voyager number ( in check-in mode only )
  • Add passport and visa information to your reservation
  • Change flights when the fare permits.
 
Self Service Check-In Kiosks

Self service check-in kiosk are located at OR Tambo International Airport - within the Domestic Departures Terminal. Passengers holding an E-Ticket can use these kiosks to check-in and obtain a boarding pass in as little as 20 seconds avoiding queues.

Self Service Check-In Kiosks can be used to:

Check-in up to 90 minutes before departure for SAA domestic flights. The following steps need to be followed when using self check-in:

 

Step 1: Choose from the following check-in methods

  • Check-In by reference number
  • Check-In by E-Ticket number
  • Check-In by passport number ( if present in booking )

 

Step 2: Identify yourself by entering your:

  • Reservation number ( six alphanumeric digits printed on itinerary receipt or six alphanumeric digit vendor registration number if your ticket was issued by a travel agent ).
  • Voyager membership number
  • E-Ticket ( 13 digit number in the case of SAA tickets, starts with an 083 ) or passport ( if present in booking )

 

Step 3: If multiple passengers are booked you have the option to select the passengers you would like to check-in. You also have the option to check-in passengers from multiple bookings at once ( up to 9 maximum ).

 

Step 4: Confirm flight details on screen. If you have a return flight booked for the same day you may also choose to check-in for it.

 

Step 5: You will be assigned a seat automatically, if no seat reservations were made at the time of reservation. You may at this time change you pre-assigned seat to your preferred seat from the seats available.

 

Step 6: Your boarding pass will be printed.

 

If a credit card is used to make a flight booking, it must be inserted in the credit card slot when asked for at the kiosk for verification unless the ticket was sponsored.

 

The entire self check-in procedure will take a passenger previously exposed to the system, approximately 15 - 20 seconds to complete.

 

While passengers are not required to produce any form of ID document during self-check-in, they may be asked to do so at the boarding gates. It is an illegal practice to check-in under someone else's name or to allow another person to travel on you booking.

 

Passengers must ensure their boarding passes have an E-Ticket number ( e.g. 0831234567891 ) printed on the boarding pass or a paper ticket inserted in the back pocket.

 

If neither of these are adhered to, the passenger will be sent back to the check-in counters and not allowed to board the aircraft

 

Self-service check-in will be available for International travel at a later stage.

 

Airport procedures:

Find out the most current safety measures in place at all airports and learn how to prepare for your next flight

 


All SAA flights, Domestic, Africa Regional, and  International can be accessed from the below link


 

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